Hotels.com: Book Hotels, Vacation Rentals and More

Developer

Hotels.com LP
Category

Travel & Local
Version

2024.39.0
Android OS

6
Downloads

350M
Content rating

3

Pro

👍 Hotels.com offers a massive global inventory of hotels, vacation rentals and B&Bs, making it easy to find accommodations for any trip. Powerful filters, guest reviews, and interactive maps help you quickly narrow options by price, neighborhood, amenities, and ratings so you can book confident, tailored stays in minutes.

👍 The Hotels.com Rewards program lets frequent travelers earn a free night after collecting ten nights, with the reward value based on the average price of those stays. Combined with mobile-only deals, seasonal discounts and personalized price alerts, it’s a simple way to save on both planned vacations and spontaneous getaways.

👍 The app streamlines booking and trip management with secure payments, instant confirmations and easy modification or cancellation for many properties. Built-in itinerary organization, offline access, and 24/7 customer support make last-minute changes and multi-destination trips stress-free — ideal for business travelers, families, and weekend explorers alike.

Con

👎 Inconsistent pricing and hidden fees can be frustrating. Rates displayed may exclude taxes, resort fees, or service charges that only appear near checkout, and prices can fluctuate rapidly. You may also find better deals elsewhere, making it harder to trust that the app shows the lowest or most transparent total cost.

👎 Rewards program limitations reduce value for some travelers. Hotels.com Rewards requires collecting ten qualifying nights to earn a free night, with variations in property eligibility and blackout restrictions. For frequent travelers or those loyal to specific hotel chains, the program often delivers less value and flexibility than major hotel loyalty programs.

👎 Customer support and booking change issues can cause stress. Users report slow responses for cancellations, refund disputes, or last-minute reservation changes, especially with properties that manage bookings independently. App glitches, delayed booking confirmations, or inconsistent communication can complicate travel plans and require time-consuming follow-ups.