Kaiser Permanente
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4.7
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Developer
Kaiser Permanente
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Category
Health & Fitness
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Version
5.14.0
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Android OS
Varies with device
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Downloads
870M
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Content rating
0
Pro
👍 Access care anytime with the Kaiser Permanente app — schedule and join virtual or in-person appointments, request prescription refills, view lab results, and message your care team from your phone. The streamlined workflow saves time, reduces phone wait times, and centralizes essential health tasks for quick, on-the-go management of your care.
👍 Kaiser’s app gives seamless access to your complete medical records — visit summaries, test results, immunizations, and medication lists — enabling coordinated care across providers. Having accurate, up-to-date information in one place helps clinicians make better decisions, reduces duplicate tests, and empowers patients to track health trends and manage chronic conditions effectively.
👍 Robust security and convenience features protect your information while simplifying administrative tasks. The app uses secure sign-in and messaging to communicate with clinicians, offers bill pay and insurance details, and sends appointment and medication reminders. This keeps your data private, reduces administrative friction, and helps you stay on top of healthcare costs.
Con
👎 The app is primarily built for Kaiser Permanente members, so it offers limited usefulness for non-members and can complicate coordination with outside providers. Patients seeking seamless record sharing or cross-system continuity may find it difficult to access or transfer information, limiting its value for those receiving care from multiple health systems.
👎 Appointment booking within the app can be restrictive: scheduling options may be limited, same-day availability is often scarce, and certain appointment types or specialty visits still require phone calls. This can make finding timely care or managing complex referrals less convenient compared with broader telehealth platforms or multi-network scheduling tools.
👎 Some users report intermittent technical issues—login troubles, slow load times, and occasional crashes after updates—and the interface can be confusing for newcomers. These usability and reliability problems may frustrate patients trying to view urgent test results, send messages to their care team, or join telehealth visits when timely access matters.
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