S.
First of all, they record every password you've ever used, which is a MAJOR security flaw. Second, I have to change my password EVERY. SINGLE. TIME. I log in. Third, it will not allow me to log into the MyChart web page with the same username and PW. All-in-all, it's really not worth the headache and aggravation, especially with this MAJOR security flaw, which is actually illegal, as we have a right to demand that certain data not be retained. I've never hated an app more than I do this one!
8 people found this review helpful
Susan Csikos
This would be a great app - except. I got it to prepare for my first surgery, hip replacement. I had a lot of prep, and the steps were very important. The tasks were long lists, things you can and can't do post-op, things you need to bring to the hospital/leave home. But once I read & clicked "I understand", the Tasks disappeared. I looked in all the settings, and there is a setting to "Show Completed Tasks", which was ON. It was frustrating and made me very anxious. Please fix!
35 people found this review helpful
Epic Systems Corporation
April 29, 2024
Thank you for the review. We are sorry to hear about your experience, and we recommend you reach out to your healthcare organization's MyChart support group. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.
Melissa Strube
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When it works, it's very intuitive and easy to use. But lately, half the time I try to access it, I get an error message about how it can't log me in because it's having trouble reaching the server. It's become so unreliable, I have to put all my appointment details elsewhere in my phone, because I might not be able to pull up the Suite number in the app when I need it. I also wish they had easier access to full billing and past payment details (including what you paid for).
30 people found this review helpful
Epic Systems Corporation
February 21, 2023
Thanks for the suggestion. We hope to bring more features to the MyChart Mobile App in the future to create a better overall patient experience. Please reach out to us at MyChartSupport@epic.com with feedback.